Dine Local Restaurant Administrator Guide

Thank you for choosing Dine Local for online ordering and deliveries at your restaurant!

This guide is designed to support you and your team with the use of the Dine Local platform.

As always if you have any problems and require support you can email us at [email protected] for help.

Initial Setup

• Installing the Dine Local Restaurant App
• Accessing the Admin Panel
• Changing Your Password
• Setting Up and Verifying Your Stripe Connect Account
• Setting Up Optional Integrations
• Setting Your Font Size
• Setting Up Printing from your Tablet

Daily Operations Activities

Receiving and Processing Orders

• Receiving and Processing an Order
• Cancelling an Order
• Cancelling or Redispatching a Delivery

Daily Summary Reports

• Daily Order Summary Report

Requesting a Manual Delivery

• Requesting a Manual Delivery for a Prepaid Order

Creating and Processing Gift Cards and Payments In Person

• Creating a Local Gift Card
• Redeeming a Gift Card In Person

Managing Inventory Availability

• Marking Items, Categories, and Options Out Of Stock

Closing and Opening for Orders and Adjusting Pickup Ready Time

• Quick Close to Pause or Stop Orders
• Adjusting Your Pickup Ready Time

Validating Student Savours™ Discounts In Restaurant

• Validating and Logging a Discount In Restaurant

Administrative Activities

Most restaurants choose to have the Dine Local team manage their administrator settings for things like menus, categories, specials, etc. We have included instructions on how to manage these items here for your own reference, however there is no expectation that you manage your menu yourself. To have changes made in the system, please submit any changes you need by email to [email protected] and our team will take care of them generally within 24-48 hours.

Restaurant Settings

• Main Restaurant/Location Settings
• Menu Categories Management
• Menu Item Management
• Scheduling Menu Price Changes
• Special Schedules for Holidays and Vacations
• Editing Your Dine Local Powered Website

Marketing & Promotions

• Setting up Menu Specials
• Setting up Coupon Promotions
• Customer Loyalty Report and Coupons
• StudentSavours™ Discount Program
• CAA Rewards Discount Program

Reputation Management

• Google Reviews Management

Reports

• Sales Report
• Delivery Report
• Fee Recovery Report
• Gift Card Created Report
• Gift Card Exposure Report
• StudentSavours™ Report
• User Activity Report
• Customer Feedback

Driving Traffic to your Order Page

Social Media

• Facebook
• Instagram
• Other Social Platforms

Search Engines

• Google

Web Sites

• Your Own Website

In Store or In Print

• Design Services

Email Newsletters

• MailChimp Integration